All sofas and armchairs are covered under a 1 year structural warranty from the date of purchase. The warranty specifically relates to frames, suspension, and support, and ensures that your purchase is free of defective workmanship in furniture that is subject to normal application, and has been carefully maintained and used sensibly.
In both loose and fixed cushioning, seat cushions will soften with normal use over time and conform to the shape of the user. This is considered normal wear, and is not considered a loss of resilience or a material manufacturing defect. In addition, this warranty doesn’t cover or include linen covers, since by their very nature, these fabrics are soft in texture and will crush, shade and mark more readily than most fabrics. These characteristics will in no way be considered as defective.
All timber furniture are covered under a 1 year structural warranty from the date of purchase. We ensure the quality of our products with great care and expect that they will provide a lifetime of beauty when they are used normally in the home. Please note that our timber furniture is always for indoor use only, unless stated otherwise.
In climates around the world, the elements effect the timber we use in different ways. Different conditions effect the way timber shrinks, expands, bows, splits, and changes colour, and as such, we don’t offer a warranty on the elemental shifts in timber. Our pieces are made to be lived with, and as such, we offer no warranty on every day wear and tear.
Many of our fabrics are created with natural materials, so there can be slight variations between batches and runs. The most common variation is in colour, although the actual variation is very slight.
The 1 year warranty on fabrics only covers manufacturing faults on the zips and velcro.
We apologise for any defective faults that are found. For warranty claims, please email us at firstname.lastname@example.org together with a detailed description of fault and photos (or video, where appropriate) showing the damage or fault. If an inspection is required to determine the nature of the issue, we will arrange our professional team to carry out the necessary checks at your premise.
It is at the discretion of DOT to repair or replace the product or the part. Refunds are not available. If identical materials are unavailable at the time of repair or replacement, DOT will substitute for materials of equal or better quality. Replacement fabrics may vary in colour from the original due to differences in dye lots. The warranty covers the product, parts, and labour costs involved in the repair, but excludes transport or freight costs associated with the claim.
All claims are subject to the discretion of DOT.